Voucher Purchase and Redemption Policy

All vouchers purchased through our services come with a three-year expiry date, as mandated by the ACCC guidelines. Please note that under no circumstances can this expiration period be extended. It is essential that voucher credit be redeemed within the designated three-year validity period, either by selecting a service or making a retail purchase in-store prior to the expiry date.

Please be aware that voucher credits cannot be utilized for acquiring additional vouchers or multipacks; instead, they must be redeemed exclusively on our services or retail offerings. We also want to clarify that while we strive to accommodate all requests, we cannot guarantee the immediate availability of specific services. Given the nature of dollar-value vouchers, there is no obligation on the part of The Neighbourhood Sauna to provide certain service types based solely on individual customer preferences.

To ensure that you can make full use of your voucher for a specific service, we highly recommend planning your visit accordingly within the three-year validity period to avoid any potential disappointment. Additionally, due to privacy policies, The Neighbourhood Sauna is regrettably unable to investigate or recover lost or misplaced voucher codes meant for giftees. Should you happen to misplace your voucher, we kindly suggest reaching out to the person who originally gifted you the voucher for assistance.